lineageFrequently Asked Questions
Our lineage platform receives questions across several key areas: account creation and login, deposits and withdrawals, game rules and market coverage, and account security. This FAQ page addresses the most common inquiries from lineage users so that you can find answers quickly without needing to contact support.
The questions and answers below cover account setup, payment methods including DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, game categories such as live-dealer tables and sportsbook markets, and security practices on lineage. If your specific question is not listed here, or if you need personalised help with your lineage account, our support team is available via email and chat.
For detailed information on our legal stance and jurisdiction restrictions, see our Legal noticeFor the full terms governing your lineage account and use of our platform, review our Terms & Conditions and Privacy PolicyThese documents set out your rights, our obligations, and the rules that apply to all lineage users.
Topics covered in this FAQ
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Account and registration How to open a lineage account, complete KYC verification, reset your password, and manage your login details
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Payments and transactions Deposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and transaction fees on lineage
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Games and markets Football and tournament betting, live-dealer tables, slot games, and esports markets available on lineage
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Security and account care Two-factor authentication, account protection, jurisdiction compliance, and data privacy on lineage
Read answers to the most frequently asked questions about lineage below. Each answer is brief and practical. If you need further help, contact our support team or review the related policy pages linked in the introduction above.
Account and registration
Opening a lineage account takes three main steps. First, visit our Open account page and fill in your username, email, password, and mobile number. We will send a verification email — follow the link to confirm your address. Second, complete KYC verification: upload a valid ID document (passport, national card, or driver's licence) and confirm your personal details on lineage. Third, choose a payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer) and make your first deposit. Once your deposit is received, your lineage account is fully active and you can access all games and markets.
No. Each lineage account must be linked to a unique email address and identity. You may not open multiple accounts using the same email, phone number, or verified ID document. If we detect duplicate accounts registered to the same person, we may suspend or close all accounts associated with that identity. If you have lost access to a previous lineage account, contact our support team to recover it rather than opening a new one.
Log in to your lineage account and go to your account settings to update your email, password, mobile number, and notification preferences. You can also enable two-factor authentication to add an extra layer of security to your lineage account. If you wish to pause or close your lineage account temporarily, contact our support team — we can restrict access for a period of time or help you with account closure. Any changes take effect within one business day on lineage.
Payments and transactions
Deposits to your lineage account are fee-free when you use local payment, online payment, e-wallet, mobile banking, local payment, or online payment. Direct bank transfers via e-wallet, mobile banking, local payment, or online payment may incur a small processing fee depending on your bank's policy — this fee is charged by your bank, not by lineage. Withdrawals from lineage are also fee-free; however, your bank may charge a standard transfer fee when funds arrive in your account. Check with your payment provider or bank for their specific charges before depositing or withdrawing on lineage.
If your deposit to lineage does not go through, check your payment app or bank statement to confirm whether funds were deducted. If money left your account but did not arrive on lineage, contact our support team immediately with proof of payment — we can investigate and restore your balance. Withdrawals from lineage may be delayed by your bank or payment provider; typically funds arrive within one to three business days, though delays can occur during holidays or system maintenance. If a withdrawal from lineage does not appear in your account within the expected timeframe, reach out to support with your withdrawal reference number.
lineage offers a weekly cashback promotion to active account holders. The exact terms of this offer vary and may change; you can view the current details on our promotions page once you log in to your lineage account. Cashback is typically credited automatically at the end of each week based on your activity during that period. To qualify, you must meet the minimum activity requirements set out in the promotion terms. Cashback credits appear in your lineage balance as bonus funds subject to any applicable turnover or wagering conditions. Contact support if you have questions about your specific cashback eligibility.
Games and markets
lineage covers a broad range of football markets including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), UEFA Champions League, Premier League, La Liga, and Série A. We also offer MotoGP, badminton, and other sports depending on tournament schedules. Market availability varies by season and live event. Beyond football and traditional sports, lineage features live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) with multi-camera studios, slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Log in to your lineage account to see the full current list of available markets.
Support and account care
If you need help with your lineage account, contact our support team via email or through the contact form on our website. Describe your issue clearly — including your username or account email, the date of the problem, and any relevant transaction IDs. Our lineage support team will respond within one business day. For urgent account issues (such as suspected unauthorised access), contact support immediately and include as much detail as possible. You can also visit our About us page for alternative contact methods.